Privacy Policy

Paythanks is committed to appreciating and respecting the choice and privacy of its user base and the business associates when they use our website and services. The statement here highlights and gives information about the privacy practices employed and used by us in relation to the personal information we hold of our business associates and users.

User Information

The Company collects Users’ personal information to provide and facilitate services to the User. These include but are not limited to: name, contact list details to fetch recharge Mobile number, gender, mailing address, telephone numbers, PIN code, email addresses, bank account details, biometric scanning information, government identification documents and other information that may be required for providing the services requested by the User. The services include Aadhar enabled payment direct Settlement Services , cash management services, bill payments, mobile and DTH recharges, health insurance facilitation and payments, financing facilitation and other digital services. (“Services”). All this information is provided voluntarily by the User through initiation of various Services in the Platform or with our agents at brick and mortar stores or certain times, online or through the procedure undertaken for e-KYC of the User, for availing o Services. We may also collect KYC documents while engaging agents/consultants (retailer), with the consent of such retailers. We partner with third party service providers such as insurance aggregators, financing facilitators and other service providers, with the intention of making such services available to our retailers. In such cases, we transfer certain personal information of retailers such as name, phone number, address, gender, date of birth, bank account details, KYC data etc. with such partner third-party service providers, only with the consent of retailers. This information shall be used only for providing such third-party services to retailers. We may use your above mentioned information for communicating with you including send transaction details, transaction confirmation details, Service related information, Company information or promotional information, via SMS or by using internet based messaging applications such as WhatsApp. When You use our Platform or Services, we may collect and store your personal information in order to record, support and facilitate your participation the Services to provide you with a customized site experience to notify you of any updated information. We collect your information mainly to provide t service requested by you. It is used for Service provision and ongoing User's support. The information can also be used by the Company for sending periodic emails announcing important service changes, new features, technical issue updates and news, etc. The Users may decide NOT to receive such emails by replying to any of them with “Unsubscribe” in the subject. The information is also used for purposes like improving the efficiency and effectiveness of the Platform/Website. We may share basic User information (Mobile Number, Name etc.) with the agencies appointed by us to send out SMS, Email communications or WhatsApp communications related to our business. We have ensured that these parties shall keep any Personally Identifiable Information provided by confidential and will not be initiating any unsolicited communication messages to you. When You submit User Information on the Platform, it shall be deemed that You have granted Us the right to collect, store, process, handle and use such User Information, in accordance with this Privacy Policy.

Collection of routine information

Certain information may be collected each time You access or use the Platform which are saved in server logs, which includes IP address used by You to connect to the internet and operating system and browser on/from which You are accessing the Platform. We collect information to provide better services to all our Users. In addition to the data collected above, we may also collect identifiers for mobile devices, geographical information of Users, device information, details relating to the use of Platform by You including the version of the Platform used by You, actions performed by Users etc. It is clarified that these statistics help Us in improving the efficiency of the Platforms by giving Us information relating to Your use of the Platform. Such information may include details of Your last visit to Platforms, including time, date and the duration of Your session on the Platform. This information is used by Us to understand the broad demographic information for aggregate use of the Website and to improve Your user experience of the relevant platform.

Data Collection Devices

We use data collection devices known to collect and store information of Users accessing the Platform, including cookies and trackers. This helps in improving Your experience on the Website. This anonymous information is maintained distinctly and is not linked to the User Information You submit Us.

Use of User Information

We use your personal information to facilitate the Services that you request. We do not sell, rent, trade or exchange any personally identifying information of our Users. We may also use your personal information to display contents and services that are targeted to your interests. By accepting the Terms of Use and Privacy Policy, you expressly agree to receive this information. We may provide your collected information to our affiliates and service provider or vendors under contract (such as customer care, data analytics) to support the operation of the Platform/Website and our Services. To the extent we your personal information, we will provide you the ability to opt-out of such uses. Such an opt-out may in some cases, result in discontinuation of use Services by You, as We rely on some service providers and vendors to assist us in providing Services. Further, we use your personal information to: resolve disputes; troubleshoot problems; help promote safe transactions; collect fees owed; measure use interest in the services provided by us, inform you about online and offline services and updates; customize your experience; detect and protect us again error, fraud and other criminal activity and as otherwise described to you at the time of collection. In our efforts to continually improve our service offerings, we also collect and analyze demographic, account and usage data about our users' activity on our Platform/Website. User Information provided by You is used by Us for the following purposes: We may use your Personal Information to

Sharing of User Information

Your User Information, except any Personally Identifiable Information, may be shared with such third parties as are required for facilitating the communication of offers and services tailored for You and to grow Our business which may include Our affiliates, strategic partners, investors, suppliers vendors, consultants and service providers as the case maybe. The User Information may be saved in servers situated in India. Except as provided herein, We shall specifically disclose Your User Information including Your Personally Identifiable Information in circumstances when i. The User has provided instructions or consent towards such disclosure. ii. We in good faith believe that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental or regulatory request; (b) enforce the applicable User Agreement or Privacy Policy; (c) detect prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of the Company, its Users or the public as required or permitted by law; and iii. The User Information that We collect may also be transferred as an asset in connection with a merger or sale (including any transfers made as a par of an insolvency or bankruptcy proceeding) involving all or part of the Company or as part of a corporate reorganization, stock sale or change of ownership or control.

Links to other third-party sites

The Platform may provide third party information and links to other websites or applications that are not affiliates of or operated or controlled by Us including but not limited to support service websites, advertisements and/or facilities that You access from the Website (“External Links”). Further, up You choosing to place any enquiry regarding any third-party products or services, Your User Information may be shared with third parties including who are not operated or controlled by Us (“External Entities”). We are not responsible for any form of transmission, whatsoever, received by You from any External Link or External Entities and accordingly do not make any representations concerning the privacy practices or other policies of the providers of such External Links or External Entities. Under no circumstances shall the Company be deemed to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, cookies, messages or other materials available on or through such Extern Links or which is part of any communication by any External Entities. Any User Information provided by You to such External Links and External Entities shall be governed in accordance with the privacy policies of such External Links and/or External Entities and it is recommended that You review their privacy policy prior to providing any information thereto.